After government slashed the dreaded mobile money tax from 1% to 0.5%, President Yoweri Museveni while responding to comments on his social media intimated that telecom companies will refund the money that incurred the 1% charge.
However, several telecom companies have effected the directive – except MTN Uganda.
According to several customers that Matooke Republic has talked to, they stop at receiving an SMS that their money has been refunded but the money itself doesn’t come.
“Dear MTN, I received this text early last week but there is no evidence of the said refund.
You need to clarify to your subscribers what this is about. Do not take us for granted,” wrote a one Benjamin Mutebi.
Another customer who received the refund text wondered why he could not see the refunded money.
“But I can’t see the refunds? Where were they sent? I think MTN is here to test our anger management skills,” Bish Roland said.
It is also on record that despite slashing the tax by half, MTN insisted on collecting the 1% arguing that Parliament had not passed the amendment on excise duty effecting the changes.
Valery Oketcho, the MTN Corporate Communications Director told Matooke Republic that the refunds were rolled out in phases.
“We shall all eventually get the refunds. The SMS is to notify our customers that we are abiding that the directive,” he said.
The post Are MTN Mobile Money refunds hot air? appeared first on Matooke Republic.
via: Matooke Republic
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